Samsung is offering Note 9 owners free Gear VR adapters so that they can use the most recent model of Samsung’s virtual reality headset with the company’s latest smartphone. If you own both the Note 9 and Gear VR with Controller, the new USB Type-C adapter can be obtained by calling 1-800-Samsung.
The Note 9’s “increased size” has led to compatibility issues with last year’s headset, according to Samsung. The display is only 0.1 inches bigger than the Note 8, but those slightly larger dimensions are enough to cause a problem. The headset will fit the Note 9 once the adapter is inserted.
After contacting Samsung, you’ll need to provide the Gear VR model and serial number located on the side of the headset. The company will ship the adapter to you for free, but it could take up to 10 business days for it to arrive. At this time, there’s no way to get the adapter in stores.
This year, Samsung didn’t announce an updated version of its Gear VR, so the adapter seems like a Band-Aid for that problem as the company works on a next-generation headset — or perhaps one that works on its own without a phone.